Order Cancellation
- You may request to cancel your order at any time before it undergoes packaging and dispatch from the fulfillment warehouse. Once an order has been handed over to the courier partner and marked as "Shipped," cancellation requests cannot be accommodated or processed under any circumstances.
Return & Exchange Criteria
- Given that the items are liquid cleaning concentrates, returns or exchanges are generally not accepted for correctly fulfilled orders to prevent contamination and transit damage.
- An exception is made if you receive a damaged, leaked, or incorrect product.
Reporting Damaged or Leaked Shipments
If your package arrives with visible leakage, structural damage, or contains the wrong product, you must report the issue to customer support within 7 days of delivery. To successfully file a claim, you must provide:
- Clear photographs of the affected product showing the damage or leakage.
- An unboxing video or visual proof highlighting the package condition upon arrival.
- Upon verification of your claim, More Easy will immediately process a replacement shipment at no additional cost, or issue a full refund to your original payment method.
